Booking and Policy

Travel Booking Policy

Effective Date: 12/09/2024

Welcome to Craft India Holidays! To ensure a
smooth and enjoyable travel experience, please review our travel booking policy
carefully. By making a booking with us, you agree to the following terms and
conditions: 

1. Booking Procedures

• Reservations: Bookings can be made
  through by phone, or via email. To secure your reservation, a
  deposit or full payment may be required, depending on the package or
  service selected.
• Confirmation: You will receive a
  confirmation email with your booking details once your reservation is
  processed and payment is received. Please review all details carefully and
  contact us immediately if any corrections are needed.

2. Payment Terms

• Payment
  Methods: We
  accept major credit cards (Visa, MasterCard, American Express) and bank
  transfers. Payment must be completed at the time of booking unless
  otherwise specified.
• Deposit
  Requirements: Some
  packages or services may require a deposit to confirm your booking. The
  remaining balance will be due by the specified deadline.
• Currency: All payments are
  processed in INR. Exchange rates and conversion fees are the
  responsibility of the traveler.

3. Cancellation, Refund & Postponement Policy

• Written Cancellation: All cancellation requests must be submitted in writing via email or any other officially accepted written communication.
• Token Amount: The token/booking amount paid at the time of confirmation is strictly non-refundable under all circumstances.
• Exceptional Circumstances: In exceptional cases such as the unfortunate demise of an immediate family member, the Company may consider a refund of the advance payment after deducting applicable service charges and other non-refundable expenses. A valid death certificate and supporting documents will be required for consideration of such a request. Approval of such refunds will be at the sole discretion of the Company.

Postponement of Travel Dates

• If a guest wishes to postpone their travel dates, the request must be communicated in writing at least 10 days prior to the scheduled date of travel.
• One-time postponement will be permitted without postponement charges, provided the request is received in writing at least 10 days before the original travel date.
• Any second or subsequent postponement will be subject to applicable additional charges.
• In all postponement cases, the revised itinerary, services, and package cost will be subject to availability and prevailing rates of hotels, Volvo/bus services, cabs, activities, and other travel services. Rates may also vary depending on the season, off-season period, demand, and supplier availability.
• The advance payment made for a postponed booking will remain valid for 2 years from the date on which the advance payment was received, subject to the terms and conditions mentioned herein.

Transfer of Booking

• The advance payment and confirmed booking may be transferred to a friend or relative upon request, provided all applicable terms and conditions are fulfilled.
• The original confirmation number must be quoted for any such transfer, and the transfer will remain subject to service availability and approval by the Company.

Note: Any refund, postponement, or transfer will be processed strictly as per the above terms and conditions. Non-refundable amounts paid to hotels, transport providers, airlines, activity operators, or other service providers will not be refundable by the Company.

4. Changes to Bookings

• Modification
  Requests: Changes
  to your booking, such as altering travel dates or destinations, must be
  requested as soon as possible. Changes are subject to availability and may
  incur additional fees.
• Change
  Fees: Fees
  for modifying bookings vary depending on the service provider and the
  nature of the change. We will inform you of any applicable fees before
  finalizing the change.

5. Travel Documents

• Responsibility: It is your
  responsibility to ensure you have the necessary travel documents,
  including passports, visas, and any required vaccinations. We will provide
  guidance on document requirements, but it is ultimately up to you to
  obtain and carry these documents.
• Errors: Please review your
  travel documents and booking confirmation for accuracy. Contact us
  immediately if there are any discrepancies.

6. Travel Insurance

• Recommendation: We highly recommend
  purchasing travel insurance to cover unexpected events, such as trip
  cancellations, medical emergencies, or lost luggage. Insurance options are
  available and can be included in your booking.

7. Special Requests

• Requests: If you have special
  requests (e.g., dietary restrictions, accessibility needs), please inform
  us at the time of booking. We will do our best to accommodate your needs,
  but some requests may be subject to availability and additional charges.

8. Liability and Responsibility

• Provider
  Services: We
  act as an intermediary between you and the service providers. We are not
  liable for any issues or disputes arising from the services provided by
  third parties, such as airlines, hotels, or tour operators.
• Travel
  Risks: Travel
  involves certain risks. By booking with us, you acknowledge and accept
  these risks and agree to comply with any applicable travel advisories or
  regulations.

9. Contact Us

If you have any questions or concerns about our
booking policy, please contact us at: help@craftindiaholidays.com

By making a booking with Craft India Holidays, you agree to comply with the terms outlined in this policy. Thank you
for choosing us for your travel needs!